Q: Where does Fireline Broadband provide service?

A: Our coverage area spans several counties, including but not limited to Santa Barbara County, Los Angeles County, Orange County, Riverside and San Bernardino County.

Q: How long will it take to get service?

A: We usually can install service in 2-5 business days. Same day service is available at an additional cost.

Q: What does “symmetrical” bandwidth mean?

A: Symmetrical speed means that you get the same speed for uploading as you do for downloading.

Q: What does “dedicated bandwidth” mean?

A: DSL connections provide speeds “up to,” if several people are using the connection at the same time the “up to” speed capacity is reduced and the connection will be slower. Fireline Broadband provides dedicated bandwidth; this means if you subscribe to a 5 Mbps circuit you will never see speeds below 5 Mbps. It is a dedicated connection not “best effort.”

Q: How secure is Wireless Internet?

A: Network security is provided through the use of Direct Sequence Spread Spectrum (DSSS) RF techniques. DSSS is a highly secure, FCC approved communication technique for the frequency in which we operate. Additional security is provided with advanced routing techniques, application layer encryption and firewalls.

Q: Is Fireline Broadband Satellite Internet?

A: No, we do not broadcast from Satellite. Instead, we have multiple base stations strategically placed throughout our service area. We broadcast using military-grade radio signals.

Q: What is the difference between a traditional hard wired network and Fireline Broadband’s Fixed Wireless network?

A: Traditional hard wired networks rely on the copper or fiber lines owned and operated by local telephone and cable companies. If one line goes inevitably they all go down. Fireline Broadband’s network does not rely on local telephone or cable companies for our last mile connection.

Q: Can I use my VoIP phones with Fireline Broadband’s Internet?

A: Yes, Fireline Broadband’s enhanced wireless technology provides low latency, high capacity circuit that exceeds the expectations of standard VoIP requirements. Fireline Broadband can provide advanced QOS to ensure the highest quality VoIP performance.

Q: Are there local loop charges or taxes?

A: No, Our last mile does not rely on local telephone or cable companies so we are able to save you money. One flat monthly fee no additional or hidden charges.

Q: How are Fireline Broadband’s prices compared to other Wireless Internet Service Provider?

A: Our goal is to provide you with fast, reliable and cost effective solutions for your business needs. Therefore, we will meet or beat any competitive carrier quote. Guaranteed!

Q: Do you charge extra for static IP addresses?

A: No, all customers are assigned up to a /29 depending on your business needs. Additional IP addresses can be requested for a nominal fee.

Q: Can I connect two of my locations with private, point to point connections?

A: Yes, we can connect two locations making the link to your remote locations transparent. Our MPLS switching architecture allows us to provide complete Layer 2 connectivity anywhere in our service area.

Q: How many computers can I use?

A: You can connect as many computers to our broadband connection as needed. However, each user shares the total cumulative bandwidth available for sending email, uploading or downloading files, surfing the internet, Voice and Video.

Q: How much bandwidth can Fireline Broadband provide?

A: We can provide secure and reliable bandwidth with speeds starting at 2 Mbps up to 1.6 Gigabit.

Q: What if I need more bandwidth in the future?

A: Our services are scalable. A simple phone call to our customer support center and we can increase your bandwidth within a few hours.

Q: Does Fireline Broadband offer short-term services?

A: We have worked with companies to provide bandwidth for a short period of time. Please contact your sales representative for pricing and details

Q: Do your provide customer service support if I have problems?

A: Yes. We provide 24/7/365 local customer support to help monitor your connection.

Q: Does Fireline Broadband require a service contract?

A: Yes, we have 12 month, 24 month and 36 month service contracts available. Short term, temporary and special event service contracts are also available. Contact a sales representative for pricing and more information.

Q: Do I need to purchase special equipment to use Fireline Broadband’s business class services?

A: No, we provide an Ethernet handoff. A router and/or firewall are highly recommended but not necessary.

Q: Can you provide usage reports?

A: Yes, our customer service team can provide usage reports upon request.